FREQUENTLY ASKED QUESTIONS

I want to play at Winota. What do I need to do?

Our casino provides you with the opportunity to play lots of exciting games both in free demo mode and using real money. To play using real money, you need complete a quick registration process on our website and make a deposit.

How can I register?

Registration on our website only takes a few seconds. You need to: Click the “Register” button in the top right-hand corner of the page. Enter your username, password, first name, surname, and a valid email address. Read the Terms and Conditions of our website and tick the appropriate box. Complete your registration by clicking the “Register” button. Congratulations! You have successfully registered on Winota!

I have not received my account confirmation email. What should I do?

If you have not received an email requesting you to confirm your account, please make sure that you indicated the correct email address when registering on our website. If the email address is indeed correct but you still haven’t received the email, you can use the password recovery function. Your account will be confirmed automatically when you reset your login details. Click the “Forgot your password?” button in the top right-hand corner of the page. Enter the email address you provided us during your registration and click “Send”. We will send you an email containing a link to reset your login details. Click on the link and enter your password twice in the newly opened window. Click “Save changes” to save your new login details.

How can I log out of my account?

If you want to log out of your account, click “Log out” in the top right-hand corner of the page. In order to further protect your account from unauthorized use by third parties, we recommend that you always log out of your account before closing the browser window.

I want to close my account. What should I do?

We are very sorry that you have made the decision to close your account. In order to deactivate your account, we ask you to contact our support service via email at support@winota.com or our Live Chat service.

What currencies can I use on your website?

You can deposit money and play on Winota using European Euro (EUR), Norwegian Krona (NOK), Hungarian Forint (HUF), New Zealand dollar (NZD), Indian rupee (INR), Polish Zloty (PLN).

How can I top up my balance?

For your convenience, your balance can be topped up using credit card, e-wallet, and online bank. You can find more details about the available balance top-up methods in the "Payment Systems" section.

I want to top up my balance. What should I do?

We offer you two ways to top up your balance: either by clicking the “Deposit” button in the top right-hand corner of the page, or by visiting “My Wallet” and selecting the “Deposit” tab. After that, you may select your preferred payment method, fill out the required fields, specify the deposit amount, and click “Make payment”. Once completed, the deposit will instantly appear in your balance. Please contact our support service if the deposit is not immediately shown in your balance.

How can I withdraw my funds?

In order to withdraw your funds, visit “My Wallet” and select the “Withdrawals” tab. Choose your preferred payment system, fill out the required fields, specify the withdrawal amount, and click “Withdraw”.

I forgot my password. What should I do?

You can use the password recovery function. In order to do this, you need to cick the “Forgot your password?” button in the top right-hand corner of the page. Enter the email address you provided us during your registration and click “Send”. We will send you an email containing a link to reset your login details. Click on the link and enter your password twice in the newly opened window. Click “Save changes” to save your new login details.

How quickly can I receive my withdrawal?

Our maximum processing time for a withdrawal request is 24 working hours after account verification, from 12:00 to 21:00 MSK (UTC +3), excluding weekends (Saturday, Sunday). In the case of unforeseen circumstances, our administration reserves the right to make payments in accordance with its specific schedule. In this case, the user will be informed of the payment terms and amounts.

I would like to take back my deposit. What should I do?

You may take back your deposit through a balance withdrawal. In order to do this, you need to visit “My Wallet”, select the “Withdrawals” tab, select your preferred payment system, fill out the required fields, specify the withdrawal amount, and click “Withdraw”. In case of insufficient turnover of funds (at least one wager with the deposit), Winota reserves the right to collect a commission for the transaction in the amount of no more than 10% (but not less than 0.5 USD) of the deposit amount.

My games are not loading. What should I do?

If you are having problems loading a game, we recommend that you refresh the page and attembr to reload the game. If this action does not solve your problem, please try the following: Try loading the game using a different browser (Google Chrome, Opera, Mozilla Firefox, Safari) Clear your browser cache and cookies Deactivate your antivirus (Kaspersky, NOD32) Disable all VPNs Disable all ad-blocking programs for your browser If the problem persists, please contact our support service.

How can I clear my browser cache?

Please click this link in order to learn how to clear your browser cache.

Where can I download and update Flash Player?

You can install or update Adobe Flash Player on the official website by clicking this link. Click “Install now” to download the file. The file will be downloaded automatically — all you need to do is choose where the file will be saved to. Close all of the browser windows and run the downloaded file. Accebr the license agreement and install (or update) Adobe Flash Player.

Do you have a license?

Winota is operated by Maltix Limited a company incorporated in Malta, company registration number C96904 with its registered address at 20, Lyons Range Court, Flat 5, Triq Bisazza, Sliema, SLM 1640, Malta. Maltix Limited is licensed and regulated by the Malta Gaming Authorities (MGA) with license number MGA/B2C/486/2018 issued on the 20 December 2018.

I have not found the answer to my question here. What should I do?

We will gladly answer all your questions at a convenient time for you. Please contact us via our Live Chat or email: support@winota.com.